Financial Policy and Consent for Treatment

Facilities contract with Dignitana to provide scalp cooling services to minimize hair loss from chemotherapy.

Depending on the facility, payment will either be made at the facility or online through myDigniCap.com. If payment and consent for treatment is being provided online through myDigniCap, patients must access the website prior to receiving each treatment to consent and pay for any use of DigniCap.

It is the policy of Dignitana that only patients who have provided consent and paid for treatment will be permitted to use The DigniCap Scalp Cooling System.

As an alternative to payment online, patients may contact the Patient Support Center at (877) 350-2150 or support@dignicap.com to receive the consent documents by email, then return signed consent forms and a check for the treatment fees.  Payment and consent for each treatment must be received at least two business days prior to scheduled treatment.

Mailing address is: Dignitana, 10925 Estate Lane W-185, Dallas TX 75238

DigniCap Delta Refund Policy

As with most medical treatments, there is no guarantee of success. Dignitana does not issue refunds due to dissatisfaction with treatment or outcomes. Refunds will be provided under the following conditions:

DeltaKit
Used DeltaKit – No refunds/all sales are final
Unused/Unopened DeltaKit – Please use the return label provided with your original order.

• Cooling Wrap and Thermal Cap in the sealed, original packaging
• Wet brush in the original packaging
• Spray Bottle
• Headband
• DeltaKit tote bag

Allow 7-10 business days from the date the items are received by Dignitana for the refund to be processed.

DeltaCard
Unused treatment cards will be verified by Dignitana and a refund will be issued for unused cards.

Allow 7-10 business days from the date the items are received by Dignitana for the refund to be processed.

Delivery Policy
Services are provided at the designated location.

Privacy Policy
We will not share or distribute email addresses or other personal information beyond what is necessary for administration of memberships, sales, and events.

Website Security

Dignitana provides a web-based payment portal for the payment of DigniCap treatments. The website functions as an eCommerce solution with a shopping cart connected to secure third-party credit card processing. Patients register on the site and establish a username and password for return visits.

Website Security Protocols

• The payment portal website resides on data servers which are managed by a HIPAA-compliant third-party vendor. Data storage and encryption are maintained to HIPAA-compliant standards.
• Data is transferred over a secure tunnel using RSA Key Exchange for encryption.
• The hard drive of the SFTP server is encrypted to ensure that the documents reside in an encrypted container. Encryption is AES-256.
• SSAE 16 SOC 1/2/3 Type 2 certified data center utilizes the following building access controls: perimeter fencing, 24x7x365 onsite security staff, CCTV, visitor tracking, mantraps, badge readers, and locked cage area.
• Payment processing is handled by authorize.net and submitted via a secure webpage.
• Compliance Protocols in place: PCI, TLS2
• Entire payment portal is secured by SSL certificate

Questions about these policies may be submitted to the Patient Support Center at support@dignicap.com.